FAQ

 

Q. Does Bike and Brew provide everyone a bike?

A. Yes! This is included in the price you pay.

Q. Can I bring my own bike?

A. No, All of our bikes are the same design and model, and can be fixed, if need be, mid-tour, which would allow you to continue the tour. If something happens to your own bike, we cannot make that promise. Plus we want to keep everyone on an even playing field. Thanks!

Q. Where do we meet?

A. 99% of our tours start from Hops and Grain Brewery. 507 Calles St, Austin TX 78702. Once in a while we have to change this due to an event, but we will let you know if so.

Q. Are the drinks included?

A. If you purchase it your ticket from Bike and Brew ATX, absolutely! Not Groupon or Living Social. Every brewery has agreed to provide a certain amount of beer per person. Most breweries provide 3-4 different pours for the guest to try!

Q. What does the Groupon/Living Social include and which tour can I use it for?

A. Please read the Groupon or Living Social carefully before purchasing it. Due to our growing popularity, we have restructured our voucher deals and they are only valid for the "Northern Community" not the "Heart of Austin." Also Groupon/Living Social vouchers do not include alcohol in the purchase. You will have to pay as you go. This is due to a Texas Law. UPDATE: We no longer have a Groupon of Living Social campaign.

Q. Do we ride if it is raining?

A. Yes, we ride rain or shine so please dress appropriate. This is an adventure! We have no control over the weather. If we had to base our enjoyment of beers on weather it would be very complicated. Live a little!!! If we feel that it is unsafe to ride we will cancel. If we cancel a tour due to weather, we will issue 100% refund.

Q. What is your cancellation policy?

A. If a tour is cancelled with at least one weeks notice, a 100% refund can be issued to the guest. If it is cancelled under one week but more than 48 hours, we can offer a 50%. If the tour is cancelled with less than 48 hours until the tour, no refund will be issued. A tour can be rescheduled for a 25$ fee if done so more than 48 hours. If you want to reschedule the tour with less than 48 hours to go before the tour, it can be done so for 50$.

Q. Where can we stay that is located close to downtown and Bike and Brew ATX

A. The Heywood Hotel is an award-winning design hotel located in East Austin, and surrounded by the city’s best barbecue, farm-to-table eateries, craft breweries and cocktail lounges. The hotel is just blocks from downtown, Sixth Street, Rainey Street, and Lady Bird Lake, all easy to explore on the Heywood’s free bikes! The property has 7 stylish rooms all featuring modern design, private baths and lots of handcrafted touches. The hotel has been featured in the New York Times, Conde Nast Traveler (Hotel Hot List – World’s Best New Hotels), The Guardian, Travel + Leisure, Wallpaper*, GQ and more. Rent one room or the whole enchilada – the entire boutique hotel can be bought out for private retreats and celebrations. 1609 East Cesar Chavez Street, Austin TX 78702 | https://heywoodhotel.com | hey@heywoodhotel.com | 512-271-5522 Mention ATX Bike & Brew when you book for a free welcome gift!